Andy was recently appointed senior director, games customer service at Konami Gaming, Inc. Andy will be responsible for providing leadership in field service and support in domestic and international markets for the games division. He has extensive experience leading cross-functional teams responsible for product development, manufacturing, and sales and marketing.
In addition to leading global customer service organizations, his experience includes new product introduction, multi-site operations management, spare parts logistics, and project management.
Most recently, Andy served as director of global service for Pacific Biosciences, Inc. where he was responsible for training, logistics, and customer service for the Americas, EMEA, and Asia. Prior to his employment at Pacific Biosciences, Inc., Andy held senior level management positions with Illumina, Inc. and Nanogen, Inc. In addition to his private sector management experience, he served in the United States Navy as a hospital corpsman and NCO.
Andy attended the University of Wisconsin – Madison in addition to earning an MBA from Pepperdine University’s Graziadio School of Business and Management in 2012.